SAM4s SPS-500 Operator Manual All specifications are subject to change without notice. 2009 CRS, Inc. OM-SPS-5
10 Introduction SAM4s SPS-500 Operator Manual v1.2 Safe Operation Do not locate your SAM4s SPS-500 in a damp or wet environment. Avoid high
100 Reports SAM4s SPS-500 Operator Manual v1.2 Drawer Assignment With enhanced drawer assignment, cashiers can now be assigned to specific drawer
SAM4s SPS-500 Operator Manual v1.2 Reports 101 DataTran Operation 1. Turn the key lock to the X position. 2. Touch DATATRAN. The DATATRAN OP
102 Reports SAM4s SPS-500 Operator Manual v1.2 Initialize EFT Select Initialize EFT to verify communications, software versions and installed net
SAM4s SPS-500 Operator Manual v1.2 Reports 103 Issue Local Total This report is added for ease of customer balancing actual totals in the Datatra
104 Reports SAM4s SPS-500 Operator Manual v1.2 Issue Local Batch Status Report The Local Batch Status Report also prints when a batch is closed.
SAM4s SPS-500 Operator Manual v1.2 Reports 105 Gratuity Entry The Gratuity Entry command allows the operator to add a tip to a pre-authorized cre
106 Reports SAM4s SPS-500 Operator Manual v1.2 Post Authorization If electronic authorization is not approved and the merchant receives voice au
SAM4s SPS-500 Operator Manual v1.2 Reports 107 Report Samples Financial Report FINANCIAL REPORT X1 REPORT 0003 DESCR
108 Reports SAM4s SPS-500 Operator Manual v1.2 FOOD STMP CREDIT 00.00 000.00 MDSE RETURN 00.00 000.00 ERROR CORRECT
SAM4s SPS-500 Operator Manual v1.2 Reports 109 Sales By Time Period SALES BY TIME PERIOD REPORT X1 REPORT 0003TIME PE
SAM4s SPS-500 Operator Manual v1.2 Introduction 11 Standard Connectivity Each SPS-500 ECR is configured with: Four powered (5v out) serial p
110 Reports SAM4s SPS-500 Operator Manual v1.2 Employee Reports Individual Employee Employee Currently Signed On Active Employee EMPLOYEE REPOR
SAM4s SPS-500 Operator Manual v1.2 Reports 111 FOOD STMP CREDIT 00.00 000.00 MDSE RETURN 00.00 000.00 ERROR CORRECT
112 Reports SAM4s SPS-500 Operator Manual v1.2 Group GROUP REPORT X1 REPORT X1 0003 X2 0001 # GROUP COUNT TOTAL
SAM4s SPS-500 Operator Manual v1.2 Reports 113 Labor Groups LABOUR GROUPS REPORT X1 REPORT X1 0003 X2 0001 DESCRIPTOR
114 Reports SAM4s SPS-500 Operator Manual v1.2 Daily Sales DAILY SALES REPORT X1 REPORT X1 0003 X2 0001 DAY COUN
SAM4s SPS-500 Operator Manual v1.2 Reports 115 Analysis 1 By Time Periods EAT-IN BY TIME PERIOD REPORT X1 REPORT X1 000
116 Reports SAM4s SPS-500 Operator Manual v1.2 Analysis 3 By Time Periods ANALYSIS 3 BY TIME PERIOD REPORT X1 REPORT X1 0003 X2 00
SAM4s SPS-500 Operator Manual v1.2 Reports 117 Open Check Open Check For Track 1 Open Check For Track 2 Open Check For Track 3 Open Check For Tra
118 Reports SAM4s SPS-500 Operator Manual v1.2 Product Projections PRODUCT PROJECTIONS REPORT X1 REPORT X1 0003 X2 0001 PRODUCT
SAM4s SPS-500 Operator Manual v1.2 Reports 119 Daily Time Keeping DAILY TIME KEEPING REPORT X1 REPORT X1 0003 X2 0001 EMP#
12 Introduction SAM4s SPS-500 Operator Manual v1.2 Controls & Connections Front Panel Angle Adjustment Optional
120 Reports SAM4s SPS-500 Operator Manual v1.2 Shift Report Complete Financial Reporting is available for each of 4 possible shifts. Shifts can b
SAM4s SPS-500 Operator Manual v1.2 Reports 121 FOOD STMP CREDIT 00.00 000.00 MDSE RETURN 00.00 000.00 ERROR CORRECT
122 Reports SAM4s SPS-500 Operator Manual v1.2 Inventory An example of the inventory report follows: INVENTORY REPORT X1 REPORT
SAM4s SPS-500 Operator Manual v1.2 Reports 123 The Theoretical Use Quantity. =[(PROMO+WASTE+SOLD (ITEM/PLU Report)] * [COUNT (RECIPE TABLE)] Shel
124 Reports SAM4s SPS-500 Operator Manual v1.2 PLU Stock PLUs designated as stock PLUs (see PLU Status Group Programming) will appear FINANCI
SAM4s SPS-500 Operator Manual v1.2 Reports 125 Electronic Journal All information can be selected by individual transaction type to be stored and
126 Reports SAM4s SPS-500 Operator Manual v1.2 Food Cost FOOD COST REPORT X1 REPORT 0003 BURGER PRICE
SAM4s SPS-500 Operator Manual v1.2 Reports 127 Balancing Formulas +/- NET SALES = PLU Sales Total + Tax 1 Amount + Tax 2 Amount + Tax 3 Amou
SAM4s SPS-500 Operator Manual v1.2 Program Maintenance 129 Program Maintenance PLU Maintenance Changing Item Prices 1. From the PGM mode PROGRAM
SAM4s SPS-500 Operator Manual v1.2 Introduction 13 Rear Customer Display SD Memory Card Slot Standard Rear Display—Turn
130 Program Maintenance SAM4s SPS-500 Operator Manual v1.2 3. Select a PLU to edit in one of two ways: Touch a PLU key located on the keyboard.
SAM4s SPS-500 Operator Manual v1.2 Program Maintenance 131 7. Enter a new price and touch OK. 8. If you wish to change prices on another PLU
132 Program Maintenance SAM4s SPS-500 Operator Manual v1.2 Employee File Maintenance The employee file contains information for register operator
SAM4s SPS-500 Operator Manual v1.2 Program Maintenance 133 3. Touch fields as necessary to set the options on page #1. NAME Set the employee na
134 Program Maintenance SAM4s SPS-500 Operator Manual v1.2 4. Touch the page #2 tab to set additional employee file options. TRAINING MODE?
SAM4s SPS-500 Operator Manual v1.2 Program Maintenance 135 5. Touch the page #3 tab to set the last employee file option. LEFT HAND This opti
SAM4s SPS-500 Operator Manual v1.2 Appendix 137 Appendix Report Function Key Report Code Structure You can print out reports from the REG positio
138 Appendix SAM4s SPS-500 Operator Manual v1.2 07 Top 20 PLUs X1 to X5 read only INDIVIDUAL & IRC 08 PLU Zero Sales X1 to X5 read only
SAM4s SPS-500 Operator Manual v1.2 Appendix 139 44 Checks for Selected Employee X1 & Z1 IRC from REG holding data 45 Checks for Current
14 Introduction SAM4s SPS-500 Operator Manual v1.2 Connection Panel Standard ports include: 2 Additional 24v Cash Drawer Ports LAN port
140 Appendix SAM4s SPS-500 Operator Manual v1.2
SAM4s SPS-500 Operator Manual v1.2 Manual Revision Record 141 Manual Revision Record Edition Date published Revision contents V1.0 8/31/2009 V
SAM4s SPS-500 Operator Manual v1.2 Introduction 15 Control Lock VOID PZXREGOFFS MODE VOID OFF REG X Z P S MODE Use to void (correct) items out
16 Introduction SAM4s SPS-500 Operator Manual v1.2 Default Screen Layout * Note: Configuration of screen is selected with S mod
SAM4s SPS-500 Operator Manual v1.2 Introduction 17 X Mode Main Menu Note: X Mode Menu buttons are not active until a clerk is signed on in REG p
18 Introduction SAM4s SPS-500 Operator Manual v1.2 P Mode Main Menu Note: P Mode Menu buttons are not active until a clerk is signed on in REG p
SAM4s SPS-500 Operator Manual v1.2 Getting Started 19 Getting Started Default Screen Layout The main screen provides 24 programmable locations.
CRS, Inc. Limited Warranty and Disclaimers of Warranty This manual has been developed by CRS, Inc. It is intended for the use of its customers and s
20 Getting Started SAM4s SPS-500 Operator Manual v1.2 More about Keylinks Keylinks have multiple uses. Typically they will be used to display
SAM4s SPS-500 Operator Manual v1.2 Getting Started 21 Custom Screen Layouts After your authorized dealer prepares your SPS-500 for installation,
22 Getting Started SAM4s SPS-500 Operator Manual v1.2 Screen Saver A screen saver can be implemented; your authorized dealer can install a custom
SAM4s SPS-500 Operator Manual v1.2 Getting Started 23 Function Key Definitions Note that key descriptions are programmable. Key descriptions on
24 Getting Started SAM4s SPS-500 Operator Manual v1.2 DONE 037 Touch the DONE key to exit a keylink screen and return to the main screen. EMPLOYE
SAM4s SPS-500 Operator Manual v1.2 Getting Started 25 NEXT DOLLAR 079 Touch the NEXT DOLLAR key to tender an amount the next whole dollar above t
26 Getting Started SAM4s SPS-500 Operator Manual v1.2 P/BAL 148 Enter an amount, and then touch the Manual Previous Balance (P/BAL) key to use th
SAM4s SPS-500 Operator Manual v1.2 Getting Started 27 RECALL CHECK # 1-4 197-200 The check tracking system can maintain only balances (hard chec
28 Getting Started SAM4s SPS-500 Operator Manual v1.2 TAX SHIFT 1-6 225-230 Use to shift the preprogrammed tax status of an item. Touch before a
SAM4s SPS-500 Operator Manual v1.2 Getting Started 29 SPLIT CHECK 249 The Split Check function provides another method of breaking down checks fo
Precaution Statements Follow these safety, servicing and ESD precautions to prevent damage and to protect against potential hazards such as electrica
30 Getting Started SAM4s SPS-500 Operator Manual v1.2 Password Notes The default manager password is: 9999. You can set your own 4-digit pass
SAM4s SPS-500 Operator Manual v1.2 Getting Started 31 CONDIMENT REQUIRED! This PLU has been programmed to require a condiment entry. CRC ERROR
32 Getting Started SAM4s SPS-500 Operator Manual v1.2 INPUT QTY Quantity input is required for a condiment WLU KITCHEN PRINTER FAILURE The kitch
SAM4s SPS-500 Operator Manual v1.2 Getting Started 33 NOT READY! Remote printer is not ready for printing tasks. NOT ZERO Displayed when trying
34 Getting Started SAM4s SPS-500 Operator Manual v1.2 TRAY SUBTOTAL REQUIRED! This prompt appears while in a TRAY SUBTOTAL transaction. The oper
SAM4s SPS-500 Operator Manual v1.2 Basic Operations 35 Basic Operations Operation Notes Functions may be located on the ECR keyboard or may displ
36 Basic Operations SAM4s SPS-500 Operator Manual v1.2 Sign On by the Employee Key When the register is signed off, the message line displays: SI
SAM4s SPS-500 Operator Manual v1.2 Basic Operations 37 Clocking In/Out Clock In 1. Enter the employee clock in code and press or touch the CLK I
38 Basic Operations SAM4s SPS-500 Operator Manual v1.2 3. Press or touch OK to complete the clock in. Clock In from Break 1. Enter the employ
SAM4s SPS-500 Operator Manual v1.2 Basic Operations 39 Outside of Sale Functions Time Display Press or touch the X/TIME key. The date, time,
1-2 Servicing Precautions WARNING: First read the-Safety Precautions-section of this manual. If some unforeseen circumstance creates a conflict betwe
40 Basic Operations SAM4s SPS-500 Operator Manual v1.2 Registering PLUs/Items Preset PLUs Press or touch a preset PLU to register an item. Ope
SAM4s SPS-500 Operator Manual v1.2 Basic Operations 41 Registering a Not Found PLU Designed to be used in a scanning system, the NOT FOUND PLU ke
42 Basic Operations SAM4s SPS-500 Operator Manual v1.2 Price Level Shift The current price level can be set by price level key, or automatically
SAM4s SPS-500 Operator Manual v1.2 Basic Operations 43 Auto Tare Weight 1. Place the item on the scale. 2. Press or touch the SCALE key to di
44 Basic Operations SAM4s SPS-500 Operator Manual v1.2 Auto Grill Item Some items may be programmed as "AUTO GRILL" so they will always
SAM4s SPS-500 Operator Manual v1.2 Basic Operations 45 Food Stamp Shift Note: Display (Yes or No) of food stamp eligible indicators is controlle
46 Basic Operations SAM4s SPS-500 Operator Manual v1.2 Corrections & Voids Clear Press or touch the CLEAR key to erase numeric entries or cle
SAM4s SPS-500 Operator Manual v1.2 Basic Operations 47 Merchandise Return Use this function to return (credit) merchandise inside or outside of a
48 Basic Operations SAM4s SPS-500 Operator Manual v1.2 To deduct a coupon against a sale: 1. Register items. 2. Press or touch SUBTOTAL. 3.
SAM4s SPS-500 Operator Manual v1.2 Basic Operations 49 Surcharges To add an open percentage surcharge to a sale: 1. Register items. 2. Press or
SAM4s SPS-500 Operator Manual v1.2 Contents 5 Contents Introduction 9 SAM4s SPS-500 Overview ...
50 Basic Operations SAM4s SPS-500 Operator Manual v1.2 Check Cashing A separate function key is available for check cashing. Check cashing limit
SAM4s SPS-500 Operator Manual v1.2 Basic Operations 51 Debit Transaction 1. Enter items. 2. Press/touch or tender into the appropriate MISC TEN
52 Basic Operations SAM4s SPS-500 Operator Manual v1.2 Electronic Payment – Merchandise Return 1. Complete the merchandise return transaction as
SAM4s SPS-500 Operator Manual v1.2 Basic Operations 53 4. Pay remainder due (if any) with CASH, CHECK or by one of the miscellaneous tender func
54 SAM4s SPS-500 Operator Manual v1.2
SAM4s SPS-500 Operator Manual v1.2 Advanced Application Operations 55 Advanced Application Operations Overview A large array of functions can be
56 Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2 Quick Service Operations Modifiers Typically, keys labeled as sizes, such a
SAM4s SPS-500 Operator Manual v1.2 Advanced Application Operations 57 Sample Transaction Receipt A SAM4s SPS-530 provides a 3” receipt (actual si
58 Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2 Drive Thru Operations When drive thru operations are implemented,: Drive Th
SAM4s SPS-500 Operator Manual v1.2 Advanced Application Operations 59 Training Mode An employee file can be created and designated for training p
6 Contents SAM4s SPS-500 Operator Manual v1.2 Clock Out for Break ...
60 Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2 SPS-500 Delivery System Delivery System Features Customer records (calle
SAM4s SPS-500 Operator Manual v1.2 Advanced Application Operations 61 Delivery Operations Entering a Delivery Transaction 1. Touch the Delivery
62 Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2 4. If the number entered is a new account, a blank record screen will disp
SAM4s SPS-500 Operator Manual v1.2 Advanced Application Operations 63 Touch the field you wish to update. Enter alphanumeric field data (see
64 Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2 Parking an Order for Delivery at a Later Time 1. Enter a delivery transact
SAM4s SPS-500 Operator Manual v1.2 Advanced Application Operations 65 4. When the time set for the parked order is reached, the message: “Order
66 Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2 Viewing/Re-Ordering from the Last Purchase Screen 1. Begin or recall a cus
SAM4s SPS-500 Operator Manual v1.2 Advanced Application Operations 67 Running Tabs or Guest Checks Overview The SPS-500 can employ a manual previ
68 Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2 Alpha Check Number Traditionally, check numbers are numeric, either manuall
SAM4s SPS-500 Operator Manual v1.2 Advanced Application Operations 69 Procedures and options relating to beginning, adding to and paying a check
SAM4s SPS-500 Operator Manual v1.2 Contents 7 Notes...
70 Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2 Option to print Barcodes on checks Option to use Alpha Check Numbers B
SAM4s SPS-500 Operator Manual v1.2 Advanced Application Operations 71 Adding to a Check 1. If a table and check are both assigned you may either
72 Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2 4. Enter the new items ordered. 5. Touch the appropriate Store Check func
SAM4s SPS-500 Operator Manual v1.2 Advanced Application Operations 73 3. If necessary, additional items can be registered at the time of paymen
74 Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2 Seat # Assignment The seat # system may be employed in a soft check system.
SAM4s SPS-500 Operator Manual v1.2 Advanced Application Operations 75 Changing the Seat # on a Previously Entered Item 1. Touch the item you wis
76 Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2 Splitting Consolidated Items When like items are consolidated, touch the S
SAM4s SPS-500 Operator Manual v1.2 Advanced Application Operations 77 Payment by Seat Number 1. Open a check. Identify items by seat number. 2.
78 Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2 Split Check This feature is available for systems using check tracking (Not
SAM4s SPS-500 Operator Manual v1.2 Advanced Application Operations 79 3. To create a new check, touch Add. 4. Enter a check number and touc
8 Contents SAM4s SPS-500 Operator Manual v1.2 PLU Reports ...
80 Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2 5. Touch an item that you wish to transfer to a new check. Note the item
SAM4s SPS-500 Operator Manual v1.2 Advanced Application Operations 81 Checks Assigned by Register Notes When the Split Check function is used and
82 Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2 Hold/Print Hold This feature is used in a table service restaurant. It pre
SAM4s SPS-500 Operator Manual v1.2 Advanced Application Operations 83 4. If the system is programmed to warn the operator if items are held when
84 Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2 List Check 1. Sign on an employee. 2. Touch LIST CHECK to display the emp
SAM4s SPS-500 Operator Manual v1.2 Advanced Application Operations 85 Repeat You can repeat the last items posted by using the REPEAT key. This
86 Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2 Transfer Table If permitted by authority level programming, an employee is
SAM4s SPS-500 Operator Manual v1.2 Advanced Application Operations 87 Combine Checks for Payment 1. Sign on an employee. 2. Touch the ADD CHECK
88 Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2 Transfer Check Checks can be transferred in two ways: Individually, by s
SAM4s SPS-500 Operator Manual v1.2 Advanced Application Operations 89 5. Select “All Checks” or “One Check”. 6. If “One Check” is selected, a
SAM4s SPS-500 Operator Manual v1.2 Introduction 9 Introduction SAM4s SPS-500 Overview Power Requirements Plug the SPS-500 into a grounded 3-prong
90 Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2 Tip Declare If the employee time keeping feature is used, the operator may
SAM4s SPS-500 Operator Manual v1.2 Advanced Application Operations 91 Printed Chit for Tip Declaration
92 Advanced Application Operations SAM4s SPS-500 Operator Manual v1.2
SAM4s SPS-500 Operator Manual v1.2 Reports 93 Reports Report Menu Turn the key lock to X position to view the report menu. (Note: An employe
94 Reports SAM4s SPS-500 Operator Manual v1.2 Report Table The following table summarizes all of the SPS-500 reports, the mode in which they are
SAM4s SPS-500 Operator Manual v1.2 Reports 95 Report Button Report Name Mode Available Individual/IRC Sales By Time Period¹ X1/Z1 - X5/Z5 Ind
96 Reports SAM4s SPS-500 Operator Manual v1.2 Report Button Report Name Mode Available Individual/IRC String Report #1 X1/Z1 - X5/Z5 Individu
SAM4s SPS-500 Operator Manual v1.2 Reports 97 Cash Declaration Turn the key lock to the X position and touch CASH DECLARATION to display the C
98 Reports SAM4s SPS-500 Operator Manual v1.2 X Mode Program The following function are found on the X MODE PGM menu: Time Clock Edit If an empl
SAM4s SPS-500 Operator Manual v1.2 Reports 99 Edit Inventory Item 1. Turn the key lock to the X position. 2. Touch X MODE PGM and then EDIT IN
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